Our Terms & Conditions
Quality Brands
At GBM, we proudly supply products from reputable brands committed to providing exceptional joint support and medical results.
Custom Fit
We take pride in collaborating with you to ensure your brace fits perfectly and meets your specific requirements.
Delivery Options
We offer shipping across Australia and New Zealand, accompanied by useful resources like 'How To' videos for added support.
Terms & Conditions
By accessing and using the Gall Bros Medical website and purchasing products through our e-commerce shop, you agree to comply with and be bound by the following terms and conditions:
- Use of Website: You agree to use this website solely for lawful purposes and in a manner that does not infringe upon the rights of others or restrict their use and enjoyment of the site.
- Product Information: We strive to ensure that all product descriptions and prices are accurate. However, we do not warrant that product descriptions or other content are error-free, complete or current.
- Purchases: By placing an order through our e-commerce shop, you make an offer to purchase the selected products. We reserve the right to accept or decline your order at our discretion.
- Payment: All payments must be made through the payment methods specified on our website. You confirm that the payment information provided is accurate and that you are authorised to use the chosen payment method.
- Shipping and Delivery: We will make reasonable efforts to deliver products within the estimated timeframes. However, we do not guarantee delivery dates and are not responsible for delays caused by third parties.
- Limitation of Liability: To the fullest extent permitted by law, Gall Bros Medical is not liable for any indirect, incidental, special or consequential damages arising from the use of our website or products purchased through our e-commerce shop.
- Governing Law: These terms and conditions are governed by the laws of Australia. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Australia.
Privacy Policy
At Gall Bros Medical, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use and safeguard your personal information:
- Information Collection: We collect personal information such as your name, contact details and payment information when you place an order or contact us through our website.
- Use of Information: Your personal information is used to process orders, communicate with you regarding your purchases and improve our services. We may also use your information to send promotional materials if you have opted in to receive them.
- Data Security: We implement reasonable security measures to protect your personal information from unauthorized access, alteration or disclosure.
- Third-Party Sharing: We do not sell, trade or rent your personal information to third parties. However, we may share information with trusted service providers who assist in operating our website and conducting our business, provided they agree to keep this information confidential.
- Cookies: Our website uses cookies to enhance user experience. You can adjust your browser settings to refuse cookies, but this may affect the functionality of the site.
- Access and Correction: You have the right to access and correct your personal information held by us. Please contact us if you wish to update your details.
- Changes to Privacy Policy: We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Returns Policy
We want you to be satisfied with your purchase from Gall Bros Medical. If you are not completely happy with your product, please review our returns policy:
- Eligibility: Returns are accepted within 30 days from the date of purchase. The product must be unused, in its original packaging and in resalable condition.
- Return Process: To initiate a return, please contact our customer service team via the contact information provided on our website. They will provide instructions on how to return the product.
- Refunds: Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within a certain number of days.
- Exemptions: Certain items, such as custom-made products or items marked as non-returnable, are exempt from returns.
- Shipping Costs: The customer is responsible for the shipping costs associated with returning the product. Shipping costs are non-refundable.
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as appropriate.
For any questions or further assistance regarding our policies, please contact us through the information provided on our website.
Note: These policies are subject to change. Please review them periodically to stay informed of any updates.
